Partner Support
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Partner Support

We’re there at every step in the process. Even after you’re a certified partner and are implementing our products, we ensure a continuous support line so critical projects go smoothly and successfully.

Depending on the type of partner you are, you’ll have access to different levels of support service – all of which are quick, efficient, and ready to help when you need them.

Gormost State Unitary Enterprise

"Axxon is always there for us – it never leaves partners to deal with problems alone. They’re available to solve any issues that come up, very quickly. This is just one reason we chose Axxon’s solutions for the majority of our installations."

– Belyaev Mikhail, Profis Engineering center (Axxon Partner - Siberia)


Included Support Regional Distributor Channel Partner OEM Turnkey Solution Provider ISV

Workday support from 9:00 a.m. to 6:00 p.m. (average regional time zone). Support is delivered through a telephone hotline or via email.

Free remote presales support on complex projects with significant (over 100K net to Axxon) revenue potential.

 

 

Optional support services include on-site support chargeable to the ordering party at daily rates of $1,000 plus travel and per diem expenses.

 

 

 

 

One week free support by an Axxon technical specialist every year (on-site or remote upon OEM’s request).

 

 

 

 

Telephone or email-based support for SDK developers (16 hours per year). Please inquire about pricing details.